Arcella is an AI receptionist that answers every call, qualifies every lead, books appointments on the spot, and escalates emergencies instantly — 24/7, with zero hold time.
Your phones ring after hours, during peak volume, and on weekends. Voicemail doesn't book appointments. Neither does "we'll call you back."
Most callers won't leave a voicemail. They'll call the next company on the list. That's a booked job you'll never see.
Inconsistent data capture means teams show up with wrong info, follow-ups get missed, and nothing routes cleanly.
Urgent issues don’t wait for the morning. Arcella keeps coverage on — and escalates safety flags immediately.
Not features — functions. Each one replaces a gap in your current call handling.
Identifies the reason for the call within seconds — locks the path and prevents aimless conversation.
Name, phone, address, email, issue summary — collected in strict order. No missing fields. No guesswork.
Gas smell, burning, sparking, flooding — Arcella switches to emergency mode and escalates immediately. No delay.
Offers exactly two appointment windows. Caller picks one. Confirmed. Reminders triggered.
Qualifies needs, captures key details, and routes to the correct pipeline or team member for follow-up.
Creates callback requests with urgency labels. Emergencies still escalate immediately — even at 2 AM.
Five steps, every call. No variation, no improvisation.
Classifies the call: service, sales, support, billing, or emergency.
Risk indicators present? Override everything. Escalate immediately.
Name → phone → address → email → issue summary. Strict order. No skipping.
Two windows offered. One selected. Confirmed. Reminders queued.
Ticket created, routed to correct queue, urgency flagged.
Pick a scenario and watch Arcella handle it — structured intake, clean routing, and no loose ends.
Arcella switches modes based on call context — no manual toggling, no confusion.
Default mode. Qualify, book, route, and detect emergencies.
Name, phone, address — then immediate priority handoff. Nothing else.
Scope, timeline, preferred contact — routed to the right team for follow-up.
Business name, location count, scope, on-site contact — routed to commercial team.
Capture details, apply urgency label, queue for next business day. Emergency override stays active.
Brand-specific tone, routing logic, handoff points, and compliance — configured to match your ops.
Arcella doesn't freelance. Every response stays inside the operational envelope.
Arcella schedules technicians and routes emergencies. She never provides repair steps, troubleshooting instructions, or guesses.
Gas smell, burning, sparking, flooding — any risk indicator triggers immediate escalation and handoff. No exceptions.
No open-ended scheduling. Arcella offers exactly two appointment options, confirms one, and triggers confirmations.
Billing disputes, complaints, commercial scope, edge cases — anything outside the operational envelope routes to a human immediately.
No dead-end conversations. Every qualified call fires an action.
No. Arcella is an operational AI front desk assistant built for structured call handling, intake, routing, and booking — not open-ended conversation.
Yes. Your existing number works. Routing rules are configured to mirror your current setup, so nothing changes from your callers' perspective.
Fully. Company name, tone, scripts, escalation rules, and compliance requirements are all customizable. Arcella answers as your company, not as “an AI.”
She captures contact details and escalates cleanly to your human team. No guessing, no fabricated answers, no dead ends. The caller is always handled.
Most deployments go live within days, not weeks. We handle the configuration — flows, guardrails, routing, and tuning — so your team isn’t building anything.
Yes. Tickets, leads, and appointment data flow into your existing system. Supported integrations are configured during onboarding.
Hear the intake discipline. Watch the routing. Map it to your team.